Shipping policy

Shipping Policy

At Lorenzo, we aim to have your order packed and on its way as quickly as possible.

Order Processing

All orders are processed and fulfilled within 24 hours of purchase.

Once your order has been fulfilled and dispatched, you will receive a shipping confirmation email containing your tracking number so you can follow your delivery.

Tracking Your Order

Your tracking information will be sent directly to the email address provided at checkout. Please allow some time for the tracking information to become active after your order has been dispatched.

Shipping

Lorenzo offers free shipping on all orders.

Delivery times may vary depending on your location, courier service, public holidays, weather conditions, and other circumstances outside of our control.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order. Lorenzo cannot guarantee that changes can be made once an order has been processed or dispatched.

Delays

While we do our best to ensure orders arrive as quickly as possible, occasional courier or postal delays may occur. Once your order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of Lorenzo's control.

If you have any questions regarding your order or delivery, please contact our customer support team.